Marrakech to Fes (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or book our services.

1. Information We Collect

We may collect the following personal information:

• Contact Information: Name, email address, phone number, and home address.
• Travel Information: Passport details, nationality, dietary requirements, and medical conditions (if voluntarily disclosed for tour purposes).
• Payment Information: Billing address and credit card/PayPal details (processed securely by third-party payment gateways; we do not store full credit card numbers on our servers).
• Website Usage Data: IP address, browser type, and pages visited (via cookies and analytics).

2. How We Use Your Information

We use your information to:

• Process your tour bookings and payments.
• Communicate with you regarding your itinerary, pickup details, and updates.
• Provide your details to hotels, desert camps, and your assigned driver/guide strictly for the purpose of fulfilling your reservation.
• Respond to your inquiries and provide customer support.
• Send promotional emails or newsletters (only if you have opted in at the time of booking or on our website).

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your information with:

• Service Providers: Local hotels, riads, luxury desert camps, and restaurants involved in your specific itinerary.
• Legal Authorities: If required by Moroccan law, court order, or to protect our legal rights.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies

Our website may use cookies to enhance your browsing experience and analyze web traffic. You can choose to disable cookies through your browser settings, but some features of the website may not function optimally.

6. Your Rights (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

• The right to access your data.
• The right to rectify inaccurate data.
• The right to request deletion of your data.
• The right to object to or restrict the processing of your data. To exercise any of these rights, please contact us at contact@marrakechtofes.com.

7. Contact Us

If you have any questions about these Terms and Conditions or our Privacy Policy, please contact us:

Email: contact@marrakechtofes.com Phone: Call our team Mon-Fri from 8am to 11pm.

• +212 679-037384
• +212663505686